CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: arunannu2018@gmail.com
or fill in our contact form:
FAQ
01
What type of products do you offer at aurafasion.store?
At aurafasion.store, we specialize in trendy, high-quality printed t-shirts and a variety of apparel designed to fit your unique style. Our collection includes everything from bold statement pieces to versatile everyday wear.
03
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 15 days of delivery for a refund or exchange, provided the items are unworn and in their original condition. Please refer to our Return Policy page for more details.
05
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, Gpay and other secure payment options. All transactions are processed securely to ensure your personal information is protected.
07
Do you offer free shipping?
Yes, we offer free standard shipping on orders over a certain amount within India. Please check our Shipping Policy page for the current threshold. For orders below that amount, a nominal shipping fee will apply.
09
What makes aurafasion.store unique?
aurafasion.store is dedicated to offering unique, high-quality apparel that resonates with today’s fashion trends. We focus on providing a seamless shopping experience, backed by excellent customer service, and products that stand out in both design and comfort. Our curated collections are designed to help you express your individuality through fashion.
02
What sizes do your products come in?
Our products are available in a range of sizes to accommodate different body types. We provide a detailed size chart on each product page to help you find the perfect fit. If you’re unsure, feel free to contact our customer service team for assistance.
04
How can I contact customer support?
You can reach our customer support team via email at arunannu2018@gmail.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
06
How long does delivery take within India?
Delivery typically takes between 5-7 business days, depending on your location within India. We process orders within 1-2 business days, and you'll receive a tracking number as soon as your order is shipped
08
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes, but we’ll do our best to accommodate your request.
10
Are the products at aurafasion.store eco-friendly?
We are committed to sustainability and are actively working towards incorporating more eco-friendly practices in our production process. Some of our apparel is made from organic and recycled materials, and we are continually seeking ways to reduce our environmental impact.